Renata Cherniavska

Hi, I'm Renata.

I turn messy processes into simple, reliable systems.

Engineer by training, QA by habit. I connect CRM, email, chat and forms for service businesses — and add AI only where it actually helps.

See my work Write to me

Based in Prague · Make · n8n · Bitrix24 · ManyChat · OpenAI

New requestwebsite · email · Telegram Duplicate?Message-ID · phone Lead in Bitrix24source · owner · next step Manager notifiedtask + reminder no — create it first the map, then the build

What I do

Lead flows

Requests from the website, email and messengers land in one place, qualified and assigned.

CRM setup

Bitrix24 pipelines, stages and fields that match how the team really sells.

Integrations

CRM, email, forms and sheets talk to each other through Make and n8n — without duplicates.

AI chatbots

Chatbots answer the routine ones and hand complex or sensitive questions to a person.

real projects, real processes

Selected work

CRM · Aquinium One overloaded Bitrix24 pipeline became three I mapped the real sales process in Miro first. Now managers see the stage and the next step for every lead. Bitrix24 · Make · REST APIRead case Lead flows · Aquinium Every email request becomes a clean CRM lead No manual transfer, duplicates filtered out — and every lead keeps a link to the original email. Make · Regex · Data StoreRead case Lead flows · Aquinium (Petram Construction) A lead system for a business that started from zero One Lead ID follows each request through the database, automation, sheet and photo folder. Lovable Cloud · Make · Bitrix24Read case CRM · Aquinium (Solid-plast) A website move to Bitrix24, with its own lead funnel Migrated to Bitrix24 with source tracking on every lead and email DNS records kept intact. Bitrix24 · CRM forms · DNSRead case AI chatbots · Prague tour guide A guide got ~10 hours a week back Telegram booking with AI FAQ and gentle reminders that recover ~25% of stuck bookings. Telegram · ManyChat · MakeRead case AI chatbots · Psychologist A bot that knows when to call a human ~40% less manual work, first response in ~10 minutes — sensitive questions go to a person. ManyChat · OpenAI · StripeRead case

Process first, tools second.

I start with the business process and the people who use it — then choose the tool.

  1. 1. AuditTrigger, data, owners, expected result.
  2. 2. Map it outA clear diagram of the flow, fields and rules — agreed before I build.
  3. 3. BuildA first useful version, not a perfect one.
  4. 4. Break itEmpty fields, duplicates, API errors — before launch.
  5. 5. Hand overDocumentation and instructions for the team.
Renata Cherniavska at her desk with a laptop

a little about me

I used to find where networks broke. Now I find where processes do.

For about seven years at Ukrtelecom and Nokia Networks I monitored network performance, troubleshot complex failures and tested equipment before it went live. Then I worked as a QA engineer (API testing in Postman, SQL / PostgreSQL, Jira, Git).

That's why I think about what can go wrong before it does — and build checks and error handling in from day one.

Engineering → understand systems QA → check what can go wrong Operations → build what people use daily

Languages: English — working · Czech — good · Ukrainian, Russian — native

Experience

Business Automation Specialist · Aquinium s.r.o2026 — now
AI-Driven Business Automation Specialist · Freelance2024 — now
Marketing Operations Manager · Aquinium2023 — 2024
QA Engineer · ITX2022 — 2023
Electronics Engineering Technologist · Nokia Networks, UkrtelecomEarlier

Certifications

  • Automation with Make — Advanced
    AI Education / Web3nity
  • AI Assistants · Automation with AI Bots
    AI Education / Web3nity

Let's talk

A role, a project or just a question — send me a few lines. I read every message myself.

psst — this form is my automation too

Form n8n webhook Telegram Google Sheets Auto-reply

This form runs on my own n8n workflow.

renata.cherniavska@gmail.com · LinkedIn