← All work AI chatbots · Prague tour guide

A guide got ~10 hours a week back

A Telegram booking bot with AI answers and gentle reminders, for a private tour guide in Prague.

Client: Private tour guide, Prague
My role: Solo project: routine audit, booking flow map in Miro, Make scenarios, data structure, handover materials
Stack: Telegram · ManyChat · Make · OpenAI · Calendly · Google Sheets

the problem

Up to 3 hours a day went to chats and a notebook

The guide copied data from chats into her notebook and answered the same questions again and again.

Answers came late. And clients who clicked “Book” but didn't choose a time were simply lost.

what I built

I looked at the guide's daily routine first and mapped the booking and chat flow in Miro. Then I built it in ManyChat and Make.

1Track every click. The bot records each click in the funnel.
2Answer typical questions. The AI FAQ answers about 90% of them.
3Find stuck bookings. If a client clicks “Book” and picks a time, the booking goes through Calendly. If not, the bot marks this client as stuck.
4Send a gentle reminder. A short message brings the client back to the booking.
5Save the data. All data goes to Google Sheets in a clear structure, so nobody copies it by hand.

1Client in the Telegram botEvery click is tracked

2AI FAQAnswers about 90% of typical questions

?Clicked “Book”. Picked a time?

Booked in CalendlyNo reminder needed

3Marked as “stuck”The bot sees where the client stopped

4 · Gentle reminderBrings the client back to the booking

5 · Google SheetsClicks, bookings and reminders in one clear structure

The flow, simplified.

In ManyChat and Make · click to enlarge

the result

~10 hours a week

Saved on routine messages.

~25% of stuck bookings

Came back after the reminders.

~90% of typical questions

Answered by the AI FAQ.

The full funnel

The guide can see each step from the first click to the booking.

Let's talk Write to me